You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We only refund the products returned to us. We will not refund shipping, including shipping credits you may have received during the process of ordering from us. If you purchase $50 worth of product and you receive a $15 shipping discount we will remove that from the amount we refunded. In most instances it is less than the $15 discount (so shipping to Toronto costs around $10, $50 - $10= a $40 refund).
We are currently only shipping within Canada.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Our shipping rates are all direct quotes from shipping companies. We do not increase the price of shipping they provide us. Since most of our products are so light the quotes are generated on package sizes.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.